Regional Field Service Manager – South Region
Location: Centrally based within the region (travel to engineers required)
Salary: Up to £60,000 per year (depending on experience) + efficiency bonus
Hours: 40 hours per week, full-time, permanent
About the Role
TSM Technical is recruiting on behalf of a leading UK manufacturer and service provider of automatic pedestrian door systems and aluminium shopfronts. They are seeking a Regional Field Service Manager to lead and develop their field engineering teams across the South Region.
This is an excellent opportunity for a manager with strong leadership skills who wants to make a real impact. You will oversee and support a team of engineers, ensuring high standards of service, operational efficiency, and customer satisfaction, while fostering a culture of accountability, growth, and continuous improvement.
Key Responsibilities
- Team Leadership & Performance: Manage all aspects of field team operations including van usage, stock control, holiday approvals, sickness monitoring, appraisals, training, and performance management.
- Operational Oversight: Supervise call-out rotas, customer queries, site surveys, and meetings. Ensure engineers complete all required documentation, including worksheets, timesheets, customer paperwork, portals, and training requirements.
- Compliance & Quality: Conduct live audits and ensure quarterly site audits are completed. Monitor Health & Safety compliance across the team.
- Training & Development: Identify skill gaps and training needs. Deliver toolbox talks and coordinate technical training through team leads.
- Planning & Efficiency: Collaborate with planning teams to optimise schedules and meet PPM and SLA targets.
- Communication & Collaboration: Lead regular team calls and attend management meetings. Share feedback and insights to support continuous improvement.
- Recruitment & Growth: Identify recruitment needs and support interviewing and onboarding processes.
Essential Criteria
- ADSA EN16005 trained
- Proven experience as a service engineer with strong product knowledge and fault-finding skills, capable of delivering permanent on-site solutions
- Demonstrated leadership qualities with experience supporting team development
- Confident in delivering toolbox talks and supporting training initiatives
- Strong communication and interpersonal skills at all levels
- Full UK driving licence
- Awareness of Health & Safety regulations
- High-quality workmanship and attention to detail
Salary & Benefits
- Up to £60,000 per year (depending on experience)
- 40-hour working week
- Efficiency bonus (paid monthly, based on team performance)
- 33 days annual leave
- Door-to-door travel paid
- Life assurance (3x basic salary)
- Enhanced sick pay
- Annual salary review
- Access to online employee benefits and training portals
- Employee Assistance Programme
Company Equipment Provided
- Company van
- Power tools for all required tasks
- Mobile phone and tablet
- Snickers uniform & PPE
Apply Today
If you are an experienced and motivated leader looking to join a forward-thinking, high-performing team, TSM Technical would love to hear from you.
📩 Send your CV and covering letter to katie@tsmtechnical.co.uk with the subject line:
‘Regional Field Service Manager – South’